Refund policy

Cancellation & Refund Policy

Most products are crafted individually after your order. Please read before ordering.

Product Types

Made to order (within 4 weeks): all carbon products, including protection parts. During periods of high order volume, please allow up to 2 additional weeks.

In stock (ships within 2 weeks): bags, fasteners and other accessories

Order Cancellation · before shipping

Within 7 days of ordering: full refund

8 to 15 days after ordering: 50% refund (production has begun and materials are allocated)

After 15 days: production is underway and the order can no longer be cancelled

In-stock items: free cancellation anytime before dispatch

If Production Is Delayed

If your order has not shipped within 6 weeks (our maximum lead time), you may set a reasonable additional period (e.g. 2 weeks). If it still has not shipped by then, you may cancel for a full refund.

Returns · after delivery

Damaged or lost in transit: email us within 7 days of delivery with photos of the item and packaging, or contact us if tracking stops updating. Because every order is insured, once confirmed we reship or refund right away, without waiting for the carrier claim.

Change of mind: accepted within 14 days of delivery for unused, uninstalled items in their original packaging. Return shipping is paid by the customer. Exceptions may apply to made-to-order items.

Installed or used items: once fitted to a vehicle, a part may show marks or wear and can no longer be sold as new, so it cannot be returned.

Refunds

Approved refunds are issued to your original payment method (PayPal or card). Payment processing fees may be deducted from your refund.

For EU customers: you may have a statutory 14-day right of withdrawal under EU consumer law, which applies where it gives you more protection than the terms above. This right does not apply to items made to your individual specifications.

Contact: support@mightym.co.kr
FACTORY M CARBON WORKS is operated by MightyM, Republic of Korea.